New Jobs

Quality Assurance Manager 

Section

Quality Assurance

Department

Chief Executive Officer 

Role Requirements

•  Manage and control the Quality Management System aligned to the requirements of AS9100, AS9110 and AS9120 requirements. 
• Manage and control the Quality Assurance function and managing the Quality / Business systems in compliance with FAA/GACA regulations.
• Supporting aerospace system requirements.
• Lead team efforts to establish and monitor customer/supplier relations, support strategic planning and deployment initiatives, and help develop measurement systems to determine organisational improvement.
• Carrying out the role of lead auditor for the organisation’s 1st and 2nd party audits.
  

Qualification, Experience and Competencies 

• Have at least 2 years’ experience managing a quality department preferably in the aerospace industry.
• Hold Lead Auditor certification in either of the AS9100D, AS9110C, or AS9001:2015 standards.
• Be fully conversant in the following Microsoft applications. i.e. Excel, Word, Access, PowerPoint.
• Fluent in both Arabic and English speaking and writing
• Highly effective Interpersonal skills.
• Effective communication skills.
• Self-organised.
• Ability to coordinate and integrate activities across the organisation.
• Capability of sizing up the situation quickly and addressing the issue.
• Project Management skills.
• Ability to establish and maintain good customer relationships.
• Experience in Lean management.
• Performance Management experience.
• Internal and external customer facing experience. 

Responsibilities & Duties

• Validating quality processes by establishing service specifications and quality attributes; measuring service provision; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Building customer relationships and satisfaction through frequent proactive visits and correspondence and reacting promptly to any customer complaint.
• Proactively working with customer and employees to anticipate and address problems and issues before they occur.
• Achieving quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Assisting the Head of Quality Assurance to meet quality departmental financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. 
• Developing quality assurance plans to improve repeatability, reducing Cost of Non-Conformance by conducting risk assessments; identifying critical control points and preventive measures; establishing standards, monitoring procedures, implementing corrective actions driven through A3, 8D and QOS tools, and verification procedures to sustain improvements. 
• Maintaining and improving product quality by leveraging Continual Improvement Framework and Problem solving. 
• Completing service, company, system, compliance, and surveillance audits; investigating customer complaints using RCA methodology; collaborating with other members of management to develop new service procedures and training methods. 
• Preparing quality documentation and reports by collecting, analysing and summarising information and trends including failed processes, stability studies, warranty complaints, corrective actions, and re-validations.
• Updating job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations. 
• Enhancing department and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.